Shipping policy
1. Shipping Locations
We currently ship to:
- ✅ All cities across Pakistan
- ✅ Azad Kashmir & Gilgit-Baltistan
- ✅ Select international destinations
2. Processing Time
| Order Type | Processing Time |
|---|---|
| Standard orders | 1–2 business days |
| Custom or bulk orders | 3–5 business days |
| Orders placed on weekends/holidays | Next business day |
Orders placed before 2:00 PM PKT are typically processed the same day.
3. Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Karachi, Lahore, Islamabad | 2–3 business days |
| Other major cities | 3–5 business days |
| Remote & rural areas | 5–7 business days |
| Azad Kashmir & GB | 7–10 business days |
| International | 10–20 business days |
These are estimates only. Delays may occur due to courier issues, weather, or peak seasons.
4. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Under PKR 2,000 | PKR 250 |
| PKR 2,000 – PKR 5,000 | PKR 250 |
| Above PKR 5,000 | FREE 🎉 |
| International | Calculated at checkout |
5. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan:
- COD available on orders up to PKR 15,000
- A nominal COD fee of PKR 250 may apply
- Please ensure someone is available to receive and pay for the order
6. Our Courier Partners
We ship with trusted Pakistani courier services:
- Leopards Courier
Courier partner is assigned based on your location for fastest delivery.
7. Order Tracking
Once your order is dispatched:
- You will receive a tracking number via SMS/Email
- Track your order on the courier's website
- Or WhatsApp us your order number for a status update
8. Failed Delivery Attempts
If delivery is unsuccessful:
- Courier will attempt delivery 2–3 times
- After failed attempts, order will be returned to us
- Customer is responsible for re-shipping charges on returned orders
- For COD orders returned undelivered, a restocking fee may apply
9. Damaged in Transit
If your order arrives damaged:
- Take photos immediately upon receiving
- Contact us within 48 hours at support@o7organics.com
- We will arrange a free replacement or full refund
10. Incorrect Address
- Please double-check your shipping address at checkout
- O7 Organics is not responsible for orders delivered to incorrect addresses provided by the customer
- Address changes can be requested before dispatch only
11. Peak Season Delays
During high-volume periods such as:
- Eid ul Fitr & Eid ul Adha
- Independence Day sales
- End of year promotions
Delivery times may be longer than usual. We appreciate your patience.
12. International Shipping
- International orders are shipped via registered airmail or courier
- Customs duties and import taxes are the buyer's responsibility
- O7 Organics is not liable for delays due to customs clearance
- Delivery time: 10–20 business days
13. Contact for Shipping Queries
📧 orders@o7organics.com
💬 WhatsApp: [+9222 0782492]
🕐 Monday–Saturday, 9AM–6PM PKT