Refund policy
Our Commitment
At O7 Organics, we stand behind the purity and quality of every product. Your satisfaction is our priority.
Returns
We accept returns within 7 days of delivery if:
- The product is unopened and unused
- The product arrived damaged or defective
- You received the wrong item
We do not accept returns on opened products due to the nature of food and wellness items.
Refunds
Once your return is received and inspected, we will notify you within 2–3 business days. If approved:
- Refund will be processed to your original payment method
- Allow 5–7 business days for the amount to reflect
Damaged or Defective Items
If your product arrived damaged, email us at support@o7organics.com within 48 hours of delivery with:
- Your order number
- A photo of the damaged item
We will send a free replacement or issue a full refund.
Non-Returnable Items
- Opened or used products
- Items purchased on sale or with a discount code
- Gift cards
How to Initiate a Return
Email us at support@o7organics.com with:
- Subject:
Return Request – Order #[your order number] - Your name and order details
- Reason for return
Shipping Costs
- Return shipping is the customer's responsibility unless the item was damaged or incorrect
- Original shipping charges are non-refundable